Booking a Hotel Room
About this activity: In this activity, you will practise booking a hotel room. Read or listen to the dialogue and find the important details.
Instructions:
- Read or listen to the dialogue.
- Find the booking details.
- Complete the activities that follow.
Receptionist: Good afternoon! This is Capitol Hotels in Washington, D.C. How can I help you?
Mr. Abrams: Hello. I would like to book a room for this weekend, from Friday night until Sunday.
Receptionist: Of course. I will check which rooms are available. Would you like a room with one bed or two beds?
Mr. Abrams: My wife and I will be visiting the city, but one bed is fine for us.
Receptionist: All right. We have several rooms available. Would you like a room with a balcony?
Mr. Abrams: No, thank you. A single room without a balcony is perfect for us. I saw on your website that you have a pool and an exercise room. Can all hotel guests use these facilities?
Receptionist: Yes, all hotel guests can use them. Breakfast is also included with your hotel stay. Our restaurant serves lunch and dinner, too, but these meals are not included in the room price.
Mr. Abrams: Okay, that is fine. What time are check-in and check-out?
Receptionist: On Friday, you can check in at any time after 3:00 p.m. On Sunday, you must check out before noon.
Mr. Abrams: That sounds great!
Receptionist: I am glad I could help you today. Is there anything else you need?
Mr. Abrams: Do you need my credit card information now, or can I pay when I arrive at the hotel reception desk?
Receptionist: You can pay when you arrive on Friday. We look forward to seeing you then!
Mr. Abrams: Thank you. I look forward to my stay.
Receptionist: Enjoy the rest of your week!
When you make a booking, give clear information, ask questions, and check the important details. Be polite and make sure you understand the answer.
This dialogue can be used as an audio activity. Students can listen to it, or they can read the text instead.
